Logo

Privacy Policy

Last Modified: December 24, 2024

1. Introduction

Tandem Learning ("Tandem Learning", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Tandem Learning Platform ("Platform"). Please read this privacy policy carefully. By using our Platform, you consent to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect information that personally identifies you, including but not limited to:

  • Full name
  • Email address
  • School information
  • Payment details
  • Academic progress and performance data

    • 2.2 Usage Data

    We automatically collect information about your Platform usage, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Time spent on Platform
  • Pages visited
  • Features used
  • Study patterns and progress
  • Performance analytics

    • 2.3 Cookies and Tracking Technologies

    We use cookies and similar tracking technologies to:

  • Maintain your session
  • Remember your preferences
  • Analyse Platform usage
  • Improve user experience
  • Provide targeted content

    • 3. How We Use Your Information

    We use collected information for:

    3.1 Platform Operations

  • Creating and managing your account
  • Providing educational content
  • Tracking academic progress
  • Personalising learning experiences
  • Processing payments
  • Communicating with you

    • 3.2 Platform Improvement

  • Analysing usage patterns
  • Identifying popular features
  • Developing new content
  • Improving user experience
  • Fixing technical issues

    • 3.3 Marketing and Communications

  • Sending educational updates
  • Providing Platform news
  • Offering special promotions
  • Responding to inquiries
  • Sending administrative notices

    • 4. Information Sharing and Disclosure

    4.1 We May Share Information With:

  • Teachers and educational institutions (with consent)
  • Third-party service providers
  • Payment processors
  • Analytics providers
  • Cloud storage providers
  • Technical support services

    • 4.2 We Will Not Share:

  • Personal information without consent
  • Student data with marketers
  • Academic records with unauthorised parties
  • Payment details with non-essential parties

    • 5. Data Storage and Security

    5.1 Data Storage

  • Information is stored on secure servers
  • We implement industry-standard security measures
  • Encyrption is used for sensistive data

    • 5.2 Data Retention

  • We retain data as long as your account is active
  • Academic records are kept according to educational requirements
  • You can request data deletion (subject to legal requirements)

    • 6. Your Privacy Rights

    Under Australian Privacy Principles, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request data deletion
  • Opt-out of marketing communications
  • Lodge privacy complaints
  • Withdraw consent for data collection

    • 7. Children's Privacy

    7.1 Student Data Protection

  • Strict access controls for student information
  • No advertising based on student data
  • Compliance with educational privacy standards

    • 8. Changes to Privacy Policy

    We reserve the right to update this privacy policy at any time. We will notify you of any changes by:

  • Posting the new policy on this page
  • Sending an email notification
  • Displaying a notice on the Platform

    • 9. Australian Privacy Principles Compliance

    We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This includes:

  • Open and transparent management of personal information
  • Anonymity and pseudonymity options where practical
  • Collection of solicited personal information only
  • Dealing with unsolicited personal information
  • Notification of collection
  • Use and disclosure of personal information
  • Direct marketing restrictions
  • Cross-border disclosure of personal information

    • 10. Data Breaches

    In the event of a data breach, we will:

  • Assess the potential harm
  • Notify affected individuals if required
  • Report to the Office of the Australian Information Commissioner if necessary
  • Take steps to prevent future breaches

    • 11. Contact Us

    If you have questions about this Privacy Policy, please email us at tandemlearning.com.au@gmail.com

  • Assess the potential harm
  • Notify affected individuals if required
  • Report to the Office of the Australian Information Commissioner if necessary
  • Take steps to prevent future breaches

    • 12. Complaints

    If you believe we have breached your privacy:

    1. Contact our Privacy Officer at tandemlearning.com.au@gmail.com
    2. We will investigate and respond within 30 days
    3. If unsatisfied, you may contact the Office of the Australian Information Commissioner